Shipping
We offer Free UK Shipping on all orders over £49! For orders below £49, our Standard Shipping is just £3.95. Please note that our shipping is available for UK addresses only. If you're an international customer and interested in placing an order, feel free to get in touch with us, and we'll happily assist you with international shipping options. Also, for those of you who prefer a more personal touch, we offer an In-Store Collection option, so you can swing by and pick up your goodies in person.
We aim to post your order within 3 workings days. Our shipping is 2nd class. If you are having any issues please contact us via email Email, Instagram or Facebook and we will look into it for you.
Returns
Thank you for choosing The Little Pad! We sincerely hope that both you and your beloved pooch are delighted with the item(s) received. However, if, for any reason, you are not completely satisfied with your purchase, we are here to assist you with a hassle-free return process. Please take a moment to review our Returns Policy below for more information.
Incorrect or Missing Items:
If, by any chance, we have sent you the wrong item, kindly notify us immediately by emailing enquiries@thelittlepad.com and we will guide you through the necessary steps for resolution.
In the event that an item is missing from your order, please contact us.
Exchange/Refund:
Our priority is your dogs happiness, and we hope that the items received have your furry friend chomping away. If, however, this is not the case, you have the option to return the item(s) to us within 14 days of receiving your order.
We are pleased to offer you either an exchange for an alternative item, a refund, or store credit as compensation. To be eligible for a return, the items must be in their original packaging, complete, and in perfect condition.
Return Shipping and Packaging:
When returning items, please ensure you obtain a proof of posting, as we cannot be held responsible for parcels lost during transit. It is also important to use appropriate parcel protection when sending back an item, as we cannot accept liability for packages that are damaged on their way back to us. Please note that delivery charges are non-refundable if you have simply changed your mind regarding your purchased items.
To facilitate the return process, kindly include a note in your parcel with the following information: your name and address, order number, reason for return, and your preferred compensation method (exchange, refund, or store credit).
Damaged Item(s):
We take utmost care to ensure your parcel reaches you in perfect condition. However, if you receive a damaged item, please contact us promptly so that we can address the situation and find a suitable resolution.
If you have any questions or concerns about our Returns Policy or the return process, please do not hesitate to get in touch with us. We are committed to providing excellent customer service and making sure you and your furry friend have a seamless shopping experience.
Thank you for choosing The Little Pad – we truly appreciate your business!
